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Ronald McDonald House Charities Northern NevadaRonald McDonald House Charities Northern Nevada
Ronald McDonald House Charities Northern NevadaRonald McDonald House Charities Northern Nevada
  • HOME
  • WHO WE ARE
    • Contact Us
    • Mission & History
    • Board of Trustees
    • Global Network
    • Our Relationship with McDonald’s
    • RMHC and the Medical Community
    • Red Shoe Society
  • WHAT WE DO
    • Ronald McDonald House
      • Tour the House
      • Refer a Family
      • What Families Can Expect
    • Ronald McDonald Family Room
    • RMHC Scholarships
    • Travel for Treatment
    • Ronald McDonald Care Mobile
  • HOW TO HELP
    • Donate
      • Donate Now
      • Planned Giving
      • Auto Donation
    • Volunteer
      • Chef Program
      • House Volunteers
    • Fundraise For Us
    • Current Funding Priorities
    • Wish List
  • NEWS AND EVENTS
    • Red Shoe Gala
    • Newsletter
  • DONATE

What Families Can Expect

Home WHAT WE DOReno Ronald McDonald HouseWhat Families Can Expect

Staying at the Ronald McDonald House
Because families who stay at the Reno Ronald McDonald House will deal with a variety of stresses and anxieties, we do our best to cultivate a home-away-from-home. Here, families find respite from hospital tensions and gain support from others going through similar experiences.

Referrals
To stay at the Reno Ronald McDonald House, families must obtain a referral through the social workers and nurses where the pediatric patient is receiving treatment. To be eligible a family must live 30 or more miles from the House and have a child aged 21 or under receiving medical treatment. Please discuss further eligibility requirements with a social worker or case manager. Because of the fluctuation of guests and our limited number of rooms, a referral does not guarantee availability of rooms.

Check In
Once obtaining a referral, families can check-in between 11:00 a.m. and 7:30 p.m. any day.  Please note, the office is closed from 12-2:30 p.m. on Saturdays and Sundays. On the day of your arrival please call to confirm a room is available. We can only provide one room per family. Because we do not know how long a child may require care, we are not able to guarantee a room more than 24 hours in advance. New families will receive a House tour when checking in.

Encouraged Donation
We encourage families to make a $10 donation per night but have never turned a family away based on their inability to donate. Our Adopt-A-Night program, funded by donors, reduces or eliminates the financial burden for those guests who cannot afford the donation.

Check Out
Families must clean their rooms before checking out. A list of the tasks will be given to families during the check in process. Guests are required to come to the office when they are ready to check out and return the room keys.

Staff and Housekeeping
We have 24-hour staff coverage to provide assistance to families and manage the daily operations of the House. Day-to-day housekeeping is led by staff and supported by residents and volunteers. Common areas of the Ronald McDonald House are cleaned daily but we ask that families help to keep the House tidy.

Basic House Rules
All rules provided at check in. 

  • Parents, legal guardians, brothers and sisters, and other immediate family members are welcome to stay. Other guests must be approved prior to staying. The maximum occupancy per room is five people.
  • Children under the age of 18 may not be left in the house alone and must be accompanied by an adult at all times.
  • For your health, and the health of the children we serve, all families are screened to prevent infectious diseases being brought into the House.
  • Visitors are welcome at the house from 9:00 a.m. to 9:00 p.m. and can use House common areas but may not go to the guest bedrooms.
  • Smoking or alcoholic beverages are not allowed. A smoking area is available outside.
  • No pets allowed, except for service animals.
  • Food and drink is restricted to the kitchen and dining area only, unless necessary for a patient’s medical needs.
  • All families are required to clean and maintain their own rooms on a regular basis.

CONTACT US

Ronald McDonald House Charities Northern Nevada

323 Maine Street, Reno Nevada 89502

775-322-4663

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CONNECT WITH US

Ronald McDonald House Charities Northern Nevada is recognized as a public charity under Internal Revenue Code Section 509(a) and has 501(c)(3) status. Donations to RMHC Northern Nevada are deductible. Donors should consult their tax advisor for questions regarding deductibility. Our Federal Identification Number (EIN) is 94-2863819. A copy of the RMHC determination letter is available upon request.

© RMHC The following trademarks used herein are owned by McDonald's Corporation and its affiliates; McDonald's, Ronald McDonald House Charities, Ronald McDonald House Charities Logo, RMHC, Ronald McDonald House, Ronald McDonald Family Room, and Ronald McDonald Care Mobile.

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