Staying at the Ronald McDonald House
Because families who stay at the Reno Ronald McDonald House will deal with a variety of stresses and anxieties, we do our best to cultivate a home-away-from-home. Here, families find respite from hospital tensions and gain support from others going through similar experiences.
To stay at the Reno Ronald McDonald House, families must obtain a referral through the social workers and nurses where the pediatric patient is receiving treatment. To be eligible a family must live 30 or more miles from the House and have a child aged 21 or under receiving medical treatment. Please discuss further eligibility requirements with a social worker or case manager. Because of the fluctuation of guests and our limited number of rooms, a referral does not guarantee availability of rooms.
Once obtaining a referral, families can check-in between 11:00 a.m. and 7:30 p.m. any day. Please note, the office is closed from 12-2:30 p.m. on Saturdays and Sundays. On the day of your arrival please call to confirm a room is available. We can only provide one room per family. Because we do not know how long a child may require care, we are not able to guarantee a room more than 24 hours in advance. New families will receive a House tour when checking in.
We encourage families to make a $10 donation per night but have never turned a family away based on their inability to donate. Our Adopt-A-Night program, funded by donors, reduces or eliminates the financial burden for those guests who cannot afford the donation.
Families must clean their rooms before checking out. A list of the tasks will be given to families during the check in process. Guests are required to come to the office when they are ready to check out and return the room keys.
We have 24-hour staff coverage to provide assistance to families and manage the daily operations of the House. Day-to-day housekeeping is led by staff and supported by residents and volunteers. Common areas of the Ronald McDonald House are cleaned daily but we ask that families help to keep the House tidy.